Help

Frequently Asked Questions

For help or assistance please contact us at info@culturenik.com or use our live chat feature.

How do I place an order?

All orders can be placed by e-mail at sales@culturenik.com, fax at 877-568-7257 or phone at 877-687-2579. All first time orders must be paid with a credit card. We accept Visa, Mastercard, Discover and American Express.

What is your minimum order?

Minimum first time orders are $200.00. All re-orders must meet a minimum of $100.00. Any orders not meeting the 100.00 minimum will incur a $15.00 surcharge.

What is your shiptime?

All orders are processed the same day as received. We normally ship within 24-48 hours.

What are your prices and minimums?

Please register on our website and click on how to order to view all of our prices and minimums.

Do you accept returns?

We have a no return policy. This includes orders taken by outside sales reps.

What if my shipment arrives damaged?

Damaged product must be reported within 72 hours of receiving merchandise. If any box in your shipment has exterior damage, be sure to indicate that at the time of receiving with your carrier. Report to us immediately with any contents damaged (if any). We cannot file a claim with your carrier for credit if you do not establish with driver “boxed damage” at the time of delivery.

Where do you ship from?

Our distribution center is located in Stroudsburg, Pennsylvania.

What are your shipping methods?

We ship UPS ground. If you have an account number with a preferred carrier, please provide that when placing your order.

How do I set up terms with your company?

We need three solid credit references with accurate contact details. Please contact customer service to request a credit application by calling 877-687-2579 or emailing sales@culturenik.com. It takes about one week to process all requests.

How do I do a pull-together?

Once you register on our website, you can create a pull-together by clicking on create a new pull-together. You can then name your pull-together. You are now ready to choose items by clicking on the plus sign next to an item. This will then add it to your pull-together. You can share your pull-together by clicking on the share link and sending it off by email to a recipient of your choice. You can share and email your pull-together by emailing it or down loading to Excel.

I am having technical difficulties using your website. What can I do?

You may want to upgrade your web browser. Our site is compatible with Internet Explorer 8, Firefox 3.6 version or higher, Chrome 5 and Safari. If you are still having trouble, please call us at 877-687-2579 so we can assist you further.

What is Live Chat?

Live Chat is a feature that allows you to communicate with one of our customer service representatives while navigating through our website. You can click on the live chat link and you will be directed to someone who can help you or answer any question you may have.

Do you have a Catalog that you can mail me?

Our complete catalog is available online only. By having an online catalog it keeps you up to date with all of our newest releases and anything that may be discontinued. Our online catalog is current and updated daily.

Why Register?

When you register it means you can save your pull-together’s (extremely useful) and email them to colleagues. Basically you can create your own programs online. We will not bug you or sell your info. The sole purpose of registering is that you can use some of the really cool features we have developed to make your job easier.